An innovative leader and manager with over twenty years of progressive business responsibility in Information Technology, Mobile Internet, e-commerce and Telecommunications.

Outstanding leadership, innovation, interpersonal and team building skills that consistently exceed corporate goals and objectives, with high performance ratings.

Experienced in Company Start-ups, Business Development and Alliance Program Management, Software Development Management and Support, Customer Care and Sales Support, International Marketing, Process re-engineering and Manufacturing.

GE Capital Information Technology Services         February 2002 – current    

Implement the first phase of a TDit Corporate Strategy to migrate 8000 Canada wide clients to managed desktops from disparate operating systems and Information Technology support models. The Corporate Desktop Project (CDP) team includes GECITS and Toronto Dominion Canada Trust (TDCT) staff.

Toronto Dominion Bank, Project Management contract

key member of the CDP team as Discovery Project Manager; successfully assumed responsibilities from previous project manager with no cross training; staffed and managed a growing team of nine.

reviewed initial process design and successfully re-engineered to meet production demands; established Discovery team roles and staffing model.

recruited and hired Discovery staff, including team lead (1), business analyst (1) and discovery analysts (5); provided guidance and general management oversight to Discovery and Development staff. Ensured all staff were effectively trained and quickly productive.

assumed additional role to recover database development schedule. Project and program managed the development of the CDP supporting Lotus Notes database - Client and Asset Database (CADB); hired and managed a second Lotus Notes developer.

worked closely with TDCT CDP team to communicate status, gain consensus on process changes, clarify team roles; resolve issues and establish database requirements.

successfully tested processes, staff and supporting database during three pilots covering all platforms and IT support models. Demonstrated Discovery’s ability to meet production run rates.

worked directly with TDCT and GECITS Project Directors and GECITS Account Executive to communicate and make recommendations to resolve project issues.

given additional responsibility to  perform a relationship management role working with sensitive TDCT clients (Branch Services, Finance). Ensured a smooth migration by working as their single point of contact.

724 Solutions Inc.                                                     January 2000 – October 2001

Established in July 1997 to conceive, design and deliver wireless Internet software applications and infrastructure. Provides applications for Banking, Brokerage and mobile commerce. Products offer a fast path to market avoiding the steep learning curve associated with the emerging technologies of wireless applications.

Director, Shared Development Services June 2001 – Oct. 2001

Promoted in June. Reporting to the General Manager, Applications Business Unit, was part of the management team which moved the company from a start-up to a mature software development company.

provided guidance and general management oversight to 60 software professionals.

delivered services including Project, Configuration and Environment Management, Documentation, Product Requirements and User Interface Design to the Applications Business Unit and other parts of the organization.

worked with Senior Management to set and communicate priorities and direct issue resolution. Significantly re-set the course of the latest OEM Application release to meet customer demands.

effected a major re-structuring in June; reduced the organization by 15%; re-prioritized programs and deliverables.

worked with stakeholders such as Quality Assurance, Custom Development, Sales and Professional Services to chart a course towards increasing operational excellence and the maturity of the development processes.

defined roles and responsibilities and crafted clear work contracts with stakeholders. Supported the Rational Unified Process implementation.

worked very closely and supported Professional Services mission in delivering product to the Customer on time.

Director, Project Management Office Jan. 2001 – May 2001

Responsibilities increased to establish a Project Management Office.

integrated development  staff with release management function into single Project Management Office; established a process to develop project costs.

hired additional project managers and integrated development education function into team.

worked with VP Development to effect difficult BP3.2 plan re-set and restarted the project. Also effected CitiBank On Line (CBOL) and CitiBank Development Pack re-set plans.

improved product delivery meeting or exceeding customer expectations.

Director, Alliance Programs   Jan. 2000 – Dec. 2000

Responsible to initiate, staff and direct the Alliance Programs that interfaced with partners to execute on MOU, Agreements, Proof of Concepts and technical evaluations.

completed the Ericsson GPRS trial and network evaluation of the Financial Services Platform (FSP) at the MAI lab in Berkley. Completed a proof of concept and trial using mobile epay software culminating with the integration with FSP, co-marketing literature and sale to Ericsson for use by finance.com in Morocco.

worked with Invisix in UK / USA to evaluate Motorola’s GPRS technology and WAP gateway with FSP.

managed the Checkfree product evaluation trials and relationship leading to the integration with FSP.

established and managed the Release Management process; tested the combined process with development. Established project metrics and released FSP within acceptable timeframe.

integrated Release Management process with Software Development Life Cycle.

hired Release Manager for  end-to-end product release management working with development.

Nitidus Technology Inc.                                        March 1999 – November 1999

Provides real-time content translation, enrichment and parametric search technology that enables users of e-business applications find products they want to purchase.  The CounterPart software enables e-commerce, dynamic trade and collaboration. Company sold to Parametric Technology Inc. in November 1999.

Director, Customer Care                                                                                           

Full P&L responsibility for the set-up, staffing and management of the Customer Care team. Provided Customer support, including post sales activities, pre-sales support, product content and program management.  

reported to the President

part of the team that launched a Venture Capital funded e-commerce initiative, resulting in the profitable sale to Parametric Technology Inc., a $1B US firm.

established premises, recruited, staffed and managed a Customer Care team of 10 within two months. Instilled a “Customer Care” culture and “Customer First” attitude.

launched the first commercial release and implemented the software at lead customer, ABL.

developed an electronic component taxonomy and content process. Exceeded targets by 600% by processing over 2 million part numbers in 10 weeks. This asset was externally valued at $US2M in November.

developed and maintained operating procedures including a tiered Customer Care process for resolving customer contentions with expediency and fairness. Implemented a 1-877 toll free hot line utilizing Norstar ACD for call center.

created, maintained and priced a comprehensive Services package including Consulting, Data cleansing, Implementation, Training and Partner Certification. Delivered training to Plexus (UK Channels Partner) and ABL (lead customer).

Nortel Networks                                                                  March 1982 - March 1999 Manager, System Development and Operations                                                     1994 – 1999

Responsibility for managing a team of developers and program managers for Public Carrier Networks and working with Customers to identify development opportunities and turnkey applications.

key member of  the negotiating team with ProMIRA to complete the commercialization and software licensing agreement for PlanEx!, a configuration, costing and pricing application, valued at $20M of the $100M in a subsequent corporate buyout.

crafted a JAVA - PC evolution strategy and expanded users to 800 with 30% growth in 1997.

provided program management for the Global Order Capture Tools program.

worked with Marketing and Engineering and proposed a $3M support program to Senior Management for World Trade Engineering systems.

ensured all systems were ISO 9000 and Y2K compliant.

Manager, International Marketing Process Management                                    1990 – 1994

Responsible for the requirements definition and integration of various North American Network Order Management initiatives into World Trade.  Responsible for all initiatives within International Marketing and for identifying opportunities, making recommendations and providing support for enhancement strategies.

matrix-managed a cross-functional team from UK, China, Japan, Australia, Caribbean and Latin America. Made key recommendations, developed a $5M business case, and secured $170K implementation funding and staff.

provided critical support to Nortel manufacturing Joint Venture negotiation team in China. Completed major component level cost and price analysis for the team while managing the application software development and support.

provided International Marketing input, direction and recommendations to Chrysalis, a comprehensive, one year, cross-functional task force to re-engineer the “Sales Order Flow” .

Manager, Value Engineering                                                                                       1986 – 1990

Manager, Material Flow Management and Cost Modeling - HQ                           1984 – 1986

Engineer, Mechanical Design and Manufacturing Methods                                  1982 – 1984

Steel Company of Canada, Engineer, Mechanical Design                                    1978 – 1982

Computing Environments

experience in managing both system and application developers and contractors using C, C++, JAVA, HTML, JAVAScript, PERL. Familiar with object oriented techniques. Managed development projects using Oracle, MS Access, Filemaker and 4^th Dimension database languages. Very comfortable with Win 2000/NT/95 and Macintosh platforms. Familiar with UNIX (HPUX) and IBM VM platforms and applications.

matrix managed development projects using a "Gate" process, "Alpha-Beta-Ship" and Rational Unified Process.

matrix managed development projects using  Rational Unified Process (RUP).

Education

Bachelor of Science (Eng.) – 1978, Mechanical Engineering, Queen’s University

Professional designation: P. Eng.

Rumler-Brache - Process Re-engineering

Project Management Institute and Kepner-Tregoe - Project Management

Sales Training - 1 week course in "Solution Selling".   Strategies for sales and pre-sales personnel.

Effective Business Communications –course for 724 Senior management by Rex Hagon & Assoc.

Publications

US & Canadian patents - Extrusion Apparatus US 4,551,087 and CDN 1,213,857

Awards

Award of Merit for “Excellent Support” from the Vice-President, Operations in Nortel Europe

Service Operations Award of Merit for “Excellence” from the Vice-President, Services Operations, USA.

        Interests

antique car restoration; building electronic audio devices; woodworking; sailing; hockey; computing